You’ll learn significantly more while listening. Listening also allows you to build better relationships with the staff, which enables them to trust you with their ideas, problems, and observations. Make the effort to try to learn something from everyone. Listening enables you to learn about what’s happening in the lab, what’s going well, and where the problems lie. Listening is your most important communication skill. A few simple examples include greeting staff by name, thanking people for their contributions, and taking the time to listen and exchange ideas. It is important that you act to demonstrate you care, that the caring doesn’t just occur in your head, but has clear actions around the lab that others can see and hear. The more you care about the people in the lab, the more likely they will care about the science, stakeholders, mission of the lab, and you. “If you care, they’ll care” is the tagline of Melanie Klinghoffer, business consultant and motivational speaker. Below is a list of some of the most important leadership actions. There are many different approaches to effective leadership, but all of them have some common leadership actions that drive the interactions and enable us to consistently do the right things. To do things right requires that you do the right things as the leader of the organization. Management guru Peter Drucker said, “Management is doing things right, and leadership is doing the right things.” Many of the right things involve how we interact with our staff, and the quality of our decisions, which directly impact how they deliver the science of the lab. People need to have faith in their managers, and the best way to develop and retain that faith is through conscious actions of leadership. However, effective leadership is defined by how the lab manager interacts with lab staff. Too often the actions of effective leadership are deprioritized compared to the scientific roles and needed activities of managing the lab and its operations. Leadership is a vital component of effective lab management.
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